Refund policy

Our return promise

We want you to love what you ordered. If something isn't right, we make it right.

Return window

You have 60 days from the date your order is delivered to request a return or exchange. Items must be in their original condition unless they arrived defective.

Free exchanges

Wrong size, wrong color, or just not the right fit? Email us at hello@plubsy.com with your order number and we'll send a prepaid return label. Free exchanges within 60 days.

Refunds

If you'd prefer a refund over an exchange, we'll process it back to your original payment method within 5 to 10 business days of receiving your return. Depending on your bank, the credit can take 1 to 2 billing cycles to appear on your statement.

Defective or damaged items

If your item arrives defective or damaged, contact us within 7 days of delivery with a photo. We'll send a replacement at no cost or issue a full refund.

Return shipping costs

We cover return shipping for defects, damages, and orders we shipped incorrectly. For change of mind returns, you cover return shipping unless we've offered a free exchange.

Final sale items

Items clearly marked "final sale" are not eligible for return or exchange.

Order cancellations

If your order hasn't shipped, we can cancel it. Email us within 24 hours of placing the order.

Contact

For any return or refund question, email hello@plubsy.com. We respond within 24 hours.